Changelog

Heedback — new features, improvements, and fixes.

• New

  October 17, 2026

  Internal notes on posts

  Talk a request over with your team without the customer reading along. On any post in the dashboard, turn on Internal note beside the comment button, write, and choose Add note. The note sits in the same thread with a shaded background and an Internal lock label, so nobody mistakes it for a public reply.

  Notes are for your team only. They never appear on your public board, in the widget or through the API, and they send no email, Slack message or webhook. A note stays a note: to share something from one, write a new comment.

  Available on Startup and up.

• New

  October 16, 2026

  Record feedback for any customer: votes, comments and posts

  When a customer asks for something on a support call, you can now record it for them, even if they've never used your widget. On any post, the Record customer feedback box lets you pick a customer, or choose "Customer not listed? Add by name and email", and record their vote or comment. To file a brand-new request for them, open Add feedback and turn on "This is from a customer".

  Anything recorded this way is labelled "Recorded by team for" the customer, so nobody mistakes it for their own words, and you can undo a vote you recorded. If that customer later signs in through your widget with a verified identity and the same email, their record is linked up automatically, and their own vote takes over the one you recorded.

  Available on Startup and up.

• New

  October 16, 2026

  Multiple roadmaps per product

  One product, several plans. Under Roadmap, Named roadmaps, create separate roadmaps within a product, such as "Mobile app" or "Integrations", and choose which posts each one shows. Every named roadmap has its own shareable link, a post can appear on more than one, and the full product roadmap stays where it was.

  Available on the Team plan.

• New

  October 16, 2026

  Enforced single sign-on

  Let your team sign in through your own identity provider (Okta, Microsoft Entra ID, Google Workspace, or anything else that speaks OIDC), then require it, so nobody on your team keeps a separate password for your workspace. Register the connection, verify your email domain, test a sign-in, and switch enforcement on.

  Part of the Enterprise plan.

• New

  October 16, 2026

  Import feedback from a CSV file

  Moving from another tool? Choose Import CSV beside Add feedback on any board and bring your existing posts across, up to 500 at a time. Heedback previews how many posts it found, a few titles and any columns it will ignore before anything is imported, and keeps the vote counts your old tool recorded.

  Available on Startup and up.