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We want an internal bug tracker for our own team that customers can't see, using the same UI we already know instead of standing up a second tool.
Should paying customers' votes count more?
Genuine question for the community as much as a request - should we be able to weight votes by plan tier when deciding what to build next? Curious how other teams handle this.
Auto-archive posts with zero activity
Our roadmap has 200+ posts from two years ago just sitting there with 0 votes. An auto-archive after N months of no activity (or at least a 'stale' filter) would help a ton.
@mention a teammate in internal notes
When triaging we want to loop in a specific engineer without leaving Heedback or copy-pasting the link into Slack.
Dark mode for the public portal
Every other page on our site has dark mode and the embedded board sticks out like a sore thumb in comparison.
Anonymous voting toggle
Some of our users won't vote publicly on sensitive requests - e.g. asking to remove a feature one of our biggest customers specifically paid for. Would love an option to allow anonymous votes per board.
Nudge me before I post a duplicate
Half of our 'new' posts turn out to be dupes of something from 3 months back. Even a simple 'this looks similar' suggestion before submit would cut our triage load a lot.
Bulk actions on the board
Selecting 15 stale posts one at a time just to close them out is painful. A multi-select with bulk status-change would save us a lot of Friday-afternoon triage time.