Simple, flat pricing. Unlimited everything.
One price per workspace. Every module included, unlimited admin seats and unlimited tracked users — your bill never grows with your audience.
$0
One board, all four modules — free forever, no card.
- 1 feedback board
- All 4 modules included
- Heedback branding shown
$19/mo
Ten boards, your branding, and Slack notifications.
- 10 feedback boards
- Your branding, not ours
- Slack notifications
Free during early access — when paid plans launch, upgrade any time.
Get started free →$79/mo
Unlimited boards and deeper controls for a whole product org.
- Everything in Startup, plus unlimited boards
- Private boards & internal roadmap
- Public API, webhooks & a 1-year audit log
Every new workspace gets a 90-day free trial of Team automatically.
Get started free →from $299/mo
Security & procurement, handled.
- Everything in Team, plus enforced SSO (OIDC)
- SAML SSO + SCIM provisioning
- 99.9% uptime SLA
- Audit logs, unlimited history
- DPA, SOC 2 & security review
- Priority support + dedicated CSM
Assigned by our team — tell us what your security review needs.
Talk to us →Included in every plan
- All 4 modules — boards, roadmap, changelog, surveys
- Unlimited survey responses
- Unlimited tracked end-users
- Unlimited admin seats
Compare plans
| Feature | Free | Startup | Team | Enterprise |
|---|---|---|---|---|
| Usage & limits | ||||
| Admin seats | Unlimited | Unlimited | Unlimited | Unlimited |
| Tracked end-users | Unlimited | Unlimited | Unlimited | Unlimited |
| Feedback boards | 1 | 10 | Unlimited | Unlimited |
| Products / portals | 1 | 1 | 5 | Unlimited |
| Surveys & responses | Unlimited | Unlimited | Unlimited | Unlimited |
| Feedback boards | ||||
| Public boards, voting & statuses | Included | Included | Included | Included |
| Custom statuses & fields | Not included | Included | Included | Included |
| Moderation / pre-approval queue | Not included | Included | Included | Included |
| CSV feedback import | Not included | Included | Included | Included |
| Verified customer identity | Not included | Included | Included | Included |
| Record customer votes, comments and posts | Not included | Included | Included | Included |
| Bulk status change | Not included | Included | Included | Included |
| Internal notes | Not included | Included | Included | Included |
| Private / internal boards | Not included | Not included | Included | Included |
| Roadmap | ||||
| Public roadmap | Included | Included | Included | Included |
| Effort / impact prioritization | Not included | Included | Included | Included |
| Multiple roadmaps per product | Not included | Not included | Included | Included |
| Private / internal roadmap | Not included | Not included | Included | Included |
| Changelog | ||||
| Public changelog, widget & RSS | Included | Included | Included | Included |
| Email digests & scheduled posts | Not included | Included | Included | Included |
| Audience segments & labels | Not included | Not included | Included | Included |
| Surveys | ||||
| Targeting & CSV export | Not included | Included | Included | Included |
| Conditional follow-up | Not included | Not included | Included | Included |
| NPS / CSAT dashboards | Not included | Included | Included | Included |
| Branding & portal | ||||
| Remove Heedback branding | Not included | Included | Included | Included |
| Custom domain | Not included | Not included | Not included | Included |
| Custom CSS | Not included | Not included | Not included | Included |
| Full white-label (sending domain) | Not included | Not included | Not included | Included |
| Integrations & API | ||||
| Embeddable widget | Included | Included | Included | Included |
| Slack notifications | Not included | Included | Included | Included |
| Linear 2-way issue sync | Not included | Not included | Included | Included |
| Webhooks & public API | Not included | Not included | Included | Included |
| Team & governance | ||||
| Roles & permissions (RBAC) | Not included | Not included | Not included | Included |
| Enforced SSO (OIDC) | Not included | Not included | Not included | Included |
| SAML SSO + SCIM provisioning | Not included | Not included | Not included | Included |
| Audit logs | Not included | 30 days | 1 year | Unlimited |
| Support & reliability | ||||
| Support | Community | Priority | Priority + CSM | |
| 99.9% uptime SLA | Not included | Not included | Not included | Included |
| DPA, SOC 2 & custom contract | Not included | Not included | Not included | Included |
Common questions
Is Heedback really free right now?
The Free plan has no trial clock — it's free forever, no credit card. On top of that, every new workspace also gets a 90-day free trial of our Team plan, so you can try the premium features risk-free. No card needed for the trial either; if it ends before paid plans launch, you'll simply keep Free until you're ready to upgrade.
What's the difference between the plans?
Free gives you one feedback board with Heedback branding. Startup ($19/mo) raises the limit to ten boards, removes Heedback branding, and adds Slack notifications and a 30-day audit log. Team ($79/mo) adds unlimited boards, private/internal boards and roadmap, changelog audience segments, two-way Linear issue sync, a public API with webhooks, and extends the audit log to a full year — on top of everything in Startup. Enterprise adds the remaining governance and compliance features (roles & permissions, SSO, SAML/SCIM, unlimited audit history, a 99.9% uptime SLA) procurement teams require. Boards, roadmap, changelog, and surveys are included on every plan.
What's Enterprise?
It's for organizations whose security review asks for more than a Team plan: enforced single sign-on (OIDC) across the whole workspace, unlimited audit history, an uptime SLA, and a signed contract. There's no checkout — talk to us and we'll turn it on for your workspace. SAML and SCIM are on the roadmap, not shipped yet; we'll tell you where they stand.
Do you charge per user or per seat?
No. Pricing is flat per workspace: unlimited admin seats and unlimited tracked end-users on every plan. Your bill never grows as your audience does.
Are surveys really unlimited on the free plan?
Yes — surveys and survey responses are unlimited on every plan, Free included. Surveys aren't a paid add-on the way they are with some other tools.
When does billing start?
Not yet. Heedback is in early access and nothing is charged today — that includes the Team trial every new workspace gets. We'll give every workspace clear notice before any paid plan begins.
Can I switch plans later?
Any time. Start on Free or your Team trial, move to Startup or Team when you need more boards or your own branding, and step up to Enterprise as your security and compliance needs grow.
Start collecting feedback today
Free during early access. Set up your workspace in minutes — no credit card required.
Get started free