Heedback vs. Featurebase
Featurebase charges per admin seat, requires annual commitment, and bundles a full Intercom-style support platform whether you need it or not. Heedback is flat — one price, no seat math, no lock-in.
- ✓Flat pricing vs. $29–$99 per admin seat per month (annual)
- ✓No annual commitment — cancel or change anytime
- ✓White-label included — Featurebase charges a $69/month add-on
Feature comparison
| Feature | Heedback | Featurebase |
|---|---|---|
| Feedback boards | ✓ | ✓ |
| Public roadmap | ✓ | ✓ |
| Changelog + subscriber notifications | ✓ | ✓ |
| Surveys (NPS, CSAT, custom) | ✓ | ✓ |
| Flat pricing (not per seat) | ✓ | ✗ $29–$99/seat/month |
| No annual commitment | ✓ | ✗ Annual lock-in required |
| White-label included | ✓ | ✗ $69/month add-on (Pro+ only) |
| Just feedback tooling — no bundled support suite | ✓ | Includes live chat, AI tickets, help center |
| API access on all plans | ✓ | Professional tier only ($59/seat/mo) |
Featurebase per-seat pricing compounds fast
Featurebase
A 3-person team on Featurebase Professional costs $2,124/year before AI usage fees ($0.29 per AI-resolved conversation) and before the $69/month white-label add-on. Annual commitment required on all paid plans.
Heedback
Heedback is flat — add as many teammates as you need, no per-seat math, no annual lock-in, no surprise fees.
3 admin seats on Featurebase Pro: ~$2,124/year locked in. Heedback: flat, month-to-month.
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